Order & delivery

Were you able to make a selection from our range? We are pleased to hear that! We will be happy to inform you when your order will be delivered and what the shipping costs are for your order.

When will your order be delivered? 

After we have received your order, we prepare it for shipment and have it transported by GLS or DPD.

You will receive track & trace information from our parcel service provider by e-mail that belongs to your order. In this way, you can see online where your order is at any time.

Estimated delivery time varies by country: orders to the Netherlands, Belgium and Germany are delivered within 3 working days. Orders to other EU countries are delivered within 5-10 working days.

Orders to Switzerland may take a few days longer due to customs clearance. From experience, the packages are usually delivered within 5 business days.

How much are the shipping costs for your order? 

We currently offer the option to ship your order to various countries in Europe. The shipping costs we charge depend on the delivery address and the total value of the individual order.

Are you ordering for 99 euros or more in our store? Then you pay no shipping costs! For orders worth less than 99 euros, we calculate the costs as follows.

Below you will find an overview of the shipping costs we charge per country. Would you like to have your order sent to another country? Please send an e-mail to info@japansaegenshop.com.

*Import duties may apply for deliveries to Switzerland and Liechtenstein. Please contact your Customs and Border Security Office for further information and tariffs.

Do you have any questions or would you like to have your order sent to another country? Please contact us here. We will be happy to help you!